Refund policy
Fuzzy Dreams Return & Refund Policy
Thank you for choosing Fuzzy Dreams! We’re committed to providing high-quality products and ensuring your satisfaction. Please review our updated Return and Refund Policy below.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at hello.fuzzydreams@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always reach us for any return questions at hello.fuzzydreams@gmail.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
If your item arrives damaged, we’ll provide a replacement or refund once verified.
To report a damaged or defective item:
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Email us at hello.fuzzydreams@gmail.com within 7 days of receiving your order.
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Include:
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Your order number
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A photo clearly showing the damage
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A brief description of the issue
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Once received, we’ll review and provide next steps, including return instructions if necessary.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care items (such as beauty or hygiene products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns for sale items or gift cards.
If you have questions about a specific item, please contact us before purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must be in the same unused condition with tags and original packaging. You’ll also need proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll notify you if the refund was approved or denied.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card issuer to process the refund.
If more than 15 business days have passed since approval, please contact us at hello.fuzzydreams@gmail.com
Subscriptions
For subscription orders, once an order has been processed and shipped, refunds cannot be issued until the package is received and a return is initiated.
The package must be unopened and unused to qualify for a return under our standard policy.
Restocking Fee & Shipping Costs
All returns are subject to a 30% restocking fee, which will be deducted from your refund.
Shipping costs and shipping protection are non-refundable.
If you receive a refund, the cost of return shipping may also be deducted where applicable.
Contact Information
For any return, refund, or product issue, please reach out to:
Thank you for shopping with Fuzzy Dreams!
We appreciate your trust and strive to ensure a smooth, caring experience for every customer.